MATE24/7 Call Center Solution

Revolutionize your call center operations with our all-in-one platform designed for telemarketing and customer support services. Boost productivity, enhance customer experience, and drive results.

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System Overview

Mate24/7 Dashboard
Mate24/7 Dashboard
Powerful Features

Everything You Need to Succeed

MATE24/7 combines cutting-edge technology with intuitive design to transform your call center operations.

Call Management

  • Inbound & Outbound Campaigns
  • IVR with Advanced Routing
  • Call Backs
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Dialing Methods

  • Click-to-Dial
  • Auto Dialer
  • Manual Dialing
  • Local presence dialing
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Advanced Reporting

  • Live Call Monitoring (Call Whisper & Barge)
  • Call Recordings
  • Heatmaps
  • Agent Performance Reports
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Supervisor Tools

  • Real-time call monitoring
  • Agent performance tracking
  • Call intervention capabilities
  • Quality assurance scoring
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Digital Channels

  • WhatsApp Business integration
  • SMS campaign management
  • Multi-channel customer history
  • Automated responses
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Customization

  • Tailored IVR workflows
  • Custom reporting
  • API integrations
  • White-label options
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Ready to Transform Your Call Center?

Get in touch with our team to discover how MATE24/7 can revolutionize your customer communications.

South Africa

+27 61 707 2387

Malawi

+265 884 879 894

Email

info@cloud9-mw.com

Website

www.cloud9-mw.com

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